Terms and Conditions
1. Validity of Quotations
All quotations provided by The Cotswold Pool Company Ltd are valid for 30 days from the date of issue unless stated otherwise in writing.
2. Payment Terms
Projects exceeding £10,000: The following staged payment structure applies:
- 40% deposit upon order confirmation
- 30% payment upon delivery of all materials to the site
- 30% final payment upon completion of the work
3. Product Variations and Availability
Due to manufacturing tolerances, material sourcing, and natural variations, supplied products may differ slightly in specification, appearance, or colour from images in brochures or samples shown.
The Customer acknowledges that such minor variations do not constitute a defect or failure on the part of The Cotswold Pool Company Ltd.
4. Ownership and Guarantees
Ownership of materials supplied by The Cotswold Pool Company Ltd remains with the company until full payment has been received. In the event of non-payment, the company reserves the right to reclaim materials.
All supplied equipment is covered by the manufacturer's warranty, unless stated otherwise.
All work carried out by The Cotswold Pool Company Ltd and its subcontractors is guaranteed against defective workmanship for one year from the date of completion.
Manufacturer warranties on parts cover the product only and do not include on-site assistance, labour, or installation costs unless explicitly stated.
5. Liability and Risk
The Cotswold Pool Company Ltd accepts no liability for damage to in-ground swimming pool shells caused by high water tables, ground movement, or excessive rainfall.
The Customer is solely responsible for swimming pool safety, including ensuring that no injury, damage, or fatality occurs while the pool is filled or empty.
It is strongly advised that all swimming pools be secured with permanent fencing or appropriate safety measures to prevent accidents.
6. Payment Terms, Late Payment Interest & Administrative Fees
All invoices must be paid within 7 days of the invoice date unless otherwise agreed in writing.
Late payments will incur interest at 4% above the Bank of England base rate, calculated daily from the due date until full payment is received.
An administration fee equivalent to one hour of labour charges will be applied to any overdue invoices requiring additional handling, including payment reminders and debt recovery efforts.
The Cotswold Pool Company Ltd reserves the right to suspend work or withhold materials in cases of overdue payments.
7. Cancellation and Refund Policy
Orders cancelled before materials are ordered will be refunded in full.
Orders cancelled after materials have been ordered may be subject to restocking fees, supplier charges, and administrative costs.
Deposits for custom or bespoke orders are non-refundable once manufacturing has begun.
8. Force Majeure
The Cotswold Pool Company Ltd shall not be held liable for delays, losses, or failure to complete work due to circumstances beyond its reasonable control, including but not limited to adverse weather, supplier shortages, transportation issues, or government restrictions.